Shipping & Returns
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Who pays for freight, is there tracking?
All customers pay $6 USD (equivalent) flat rate for the shipping, no matter how many items are in your order! The NZ Post Airfreight service usually takes from 7 to 14 days to get most destinations in the World.
We pay for the packaging, insurance and freight costs on any base that may come with the crystal.
NZ Post Includes tracking for the USA and the following 30 countries –
Korea – Republic of (South),
United States of America
For countries outside of the above list, we do not automatically include tracking until orders reach the value of $300 USD. contact us for prices to include tracking at your expense for orders under $300 USD. At this point we would like to add that lost orders are very, very rare! However, if you would like a service with tracking for orders under $300 USD, please email us at firstname.lastname@example.org for a quote for tracking to your location. This service is faster as well!
Do you ship specimens internationally & what carrier do you use?
Yes, we ship internationally! Over 99% of our business is to overseas customers.
We send out orders using NZ Post, this will arrive by way of your countries default postal system. Once the order enters your country, you can get more accurate tracking through your own Postal Website using the same tracking number you receive from our system.
How long to orders take to get to my location?
Delivery time after leaving New Zealand averages 7 to 12 days to the USA, 5 to 7 days to Australia, 7 to 9 days to Asia, and 9 to 12 days for most other countries.
How do you pack your crystals?
We wrap the crystal in Bubble wrap then foam chips to pad the box out. We use big boxes compared to the size of the specimen. As a result, we have VERY few breakage’s.
Do orders ever go missing in transit?
Only VERY rarely. Out of over 4000 orders we have sent, only 0.005% have been lost in transit.
Do you do refunds for returned crystals?
If for any reasonable reason you want to return your crystal, you must contact us via E-mail or phone within 3 days of receiving the crystal. We will then issue a return authorization code. The return Crystal must be accompanied by a return authorization number, in original condition, and in the original packaging, with the appropriate insurance via your local carrier. Your money will then be refunded minus original shipping charges.
What is Stockpiling?
Stockpiling is a solution designed to save you the customer shipping charges for multiple orders. To start a stockpile, go to your shopping cart and choose the 2nd shipping option “Start Stockpile”. You pay our usual low $6 USD equivalent shipping charge on that order. We then hold that order for you while you add other order/s over the next week or so. For these subsequent orders, select the 3rd shipping option “Stockpile”. You will not be charged any shipping on the subsequent orders. When you are ready to send – email us, and we will send all orders combined and you will have only paid the $6 USD equivalent on the very first order!
Have a shipping & returns question not covered by the above?
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