Shipping & Returns

If you have any reasonable reason to return your crystal/s such as damage in transit, defective properties or an incorrect item sent (extremely rare) then you have 30 days to contact us and let us know. We will pay for the return shipping and refund you within 7 days of receiving the item back to our office headquarters.

All customers pay $6 USD (equivalent) flat rate for the shipping, no matter how many items are in your order! The NZ Post Airfreight service usually takes from 7 to 14 days to get most destinations in the World.
We pay for the packaging, insurance and freight costs on any base that may come with the crystal.

NZ Post Includes tracking for the USA and the following countries –

Australia,
Austria,
Brazil,
Belgium,
Bulgaria
Canada,
China,
Croatia,
Denmark,
Estonia,
Finland,
France,
Germany,
Greece,
Hong Kong,
Hungary
Iceland,
Ireland,
Italy,
Japan,
Jersey
Korea – Republic of (South),
Latvia,
Lithuania,
Luxembourg,
Macau,
Malaysia,
Malta,
Mauritius,
Mexico,
Netherlands,
Norway,
Philippines,
Poland,
Portugal,
Romania
Russian Federation,
Serbia,
Singapore,
Slovakia,
Slovenia,
Spain,
Sweden,
Switzerland,
Turkey,
United Kingdom,
United States of America,
Vietnam

For countries outside of the above list, we are unable to confirm tracking to your destination sorry. As a result of this, shipping to your country is at your own risk and we will not be able to refund your order should it not arrive.

Yes, we ship internationally! Over 99% of our business is to overseas customers.

We send out orders using NZ Post, this will arrive by way of your countries default postal system. Once the order enters your country, you can get more accurate tracking through your own Postal Website using the same tracking number you receive from our system.

Delivery time after leaving New Zealand averages 7 to 12 days to the USA, 5 to 7 days to Australia, 7 to 9 days to Asia, and 9 to 12 days for most other countries.

We wrap the crystal in Bubble wrap then foam chips to pad the box out. We use big boxes compared to the size of the specimen. As a result, we have VERY few breakage’s.

Only VERY rarely. Out of over 7000 orders we have sent, only 0.005% have been lost in transit.

If for any reasonable reason you want to return your crystal, you must contact us via E-mail or phone within 3 days of receiving the crystal. We will then issue a return authorization code. The return Crystal must be accompanied by a return authorization number, in original condition, and in the original packaging, with the appropriate insurance via your local carrier. Your money will then be refunded minus original shipping charges.

Stockpiling is a solution designed to save you the customer shipping charges for multiple orders. To start a stockpile, go to your shopping cart and choose the  “Start Stockpile” option paying the usual flat rate fee of $6 (or USD Equivalent) .
We then hold that order for you while you add other order/s over the next week or so. To add crystals to your stockpile, select the shipping option “Add to Stockpile”. You will not be charged any shipping on these additional orders.

When you are ready to send – email us, and we will send all orders combined and you will have only paid the $6 USD equivalent on the very first order!