Shipping & Returns
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Who pays for freight, is there tracking?
The customer pays a mere $6 USD flat rate for the airfreight, no matter what country you live in or how many items are in your order! Airfreight for the flat rate service usually takes from 7 to 14 days to get most destinations in the World.
We pay for the packaging, insurance and freight costs on any base that may come with the crystal.
Our $6 flat rate Includes tracking for the following 30 countries –
Korea – Republic of (South),
United States of America
For countries outside of the above list, we do not include tracking until orders reach the value of $300 USD. At this point we would like to add that lost orders are very, very rare! However, if you would like a service with tracking for orders under $300 USD, please email us at email@example.com for a quote for tracking to your location. This service is faster as well!
Do you ship specimens internationally & what carrier do you use?
As we are from New Zealand, Yes, we ship internationally! Over 99% of our business is to overseas customers.
We send out orders using New Zealand Airpost, this will arrive by way of your countries postal system. For example, USA residents will get their orders via the US Postal service.
How long to orders take to get to my location?
Delivery time after leaving New Zealand averages 7 to 12 days to the USA, 5 to 7 days to Australia, 7 to 9 days to Asia, and 9 to 12 days for most other countries.
How do you pack your crystals?
We wrap the crystal in Bubble wrap then foam chips to pad the box out. We use big boxes compared to the size of the specimen. As a result, we have VERY few breakage’s.
Do orders ever go missing in transit?
Only VERY rarely. Out of over 4000 orders we have sent, only 0.005% have been lost in transit.
Do you do refunds for returned crystals?
If for any reasonable reason you want to return your crystal, you must contact us via E-mail or phone within 3 days of receiving the crystal. We will then issue a return authorization code. The return Crystal must be accompanied by a return authorization number, in original condition, and in the original packaging, with the appropriate insurance via your local carrier. Your money will then be refunded minus original shipping charges.
Will you devalue items for Customs & Tax Services?
No – Please do not ask us to do this as it is breaking the law. Additionally NZ Post takes the declared value as being the insured amount, meaning your orders will not be covered to anything like their full value and we will not carry that risk on behalf of the customer.
Have a shipping & returns question not covered by the above?
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